My stay at the Best Western Premier Alsterkrug Hotel was quite comfortable. The proximity to Hamburg Airport was a major plus, making my early flight manageable. I thoroughly enjoyed the breakfast options, which were some of the best I've experienced. However, the noise from the street outside was a drawback, especially in the comfort room where I stayed. Overall, a solid experience with a few minor issues. 😊✈️
Rooms
7.0
The comfort room I stayed in was clean and stylish, but faced a noisy street, which made it hard to keep the window open. During hot nights, the air conditioning was either too strong or not effective at all.
Service
10.0
The staff was fantastic, always polite and willing to help. I appreciated their quick responses to my requests, especially at the bar and restaurant.
Location
9.0
The hotel is conveniently located near the airport, making transfers easy. Free public transport tickets were a nice touch that allowed me to explore the nearby areas without hassle.
Dining
8.0
Breakfast was a standout, featuring a grand buffet with a wide selection. Although dinner was good, I found it a bit pricey compared to other options outside the hotel.
Facilities
8.0
The facilities, including the spa and bar, were well-maintained. However, the sauna resting room could use some calming background music to enhance relaxation.
John
United Kingdom,
January
2025
5.0/10
I had a decent stay at the Best Western Premier Alsterkrug Hotel, as it offered a comfortable bed and a good location near the airport. However, I encountered issues with the restaurant service in the evenings, which left a lot to be desired. The breakfast was a mixed bag; while I enjoyed some options, others fell short of expectations. Overall, it was a satisfactory experience, though I might look for different dining options on my next visit.
Rooms
8.0
My room was spacious and clean with a comfortable bed. I appreciated the balcony, which added a nice touch (though I could hear some street noise).
Service
6.0
The breakfast staff were lovely and attentive, but the evening restaurant staff seemed a bit dismissive, which was disappointing. Some staff really went above and beyond, and I appreciated the quick response when I had issues.
Location
7.0
The hotel is conveniently close to Hamburg Airport, which I found great for my early flight. However, getting to the city center took longer than expected, around 40 to 60 minutes depending on the time.
Dining
5.0
Although breakfast had its highlights, I found the dinner options lacking, and the restaurant's charm seemed diminished compared to my previous visits.
Facilities
7.0
The hotel had a clean and well-maintained spa area, which I enjoyed using, although I didn't try the bowling facilities. They also provided free public transport passes, which was a nice perk.
Zoe
United Kingdom,
December
2024
6.6/10
Overall, my stay at the Best Western Premier Alsterkrug Hotel was quite pleasant. The staff really stood out, providing really good service that made my visit nice. I loved the breakfast options, which were some of the best I've had. However, I did encounter some noise issues from the street outside, especially at night.
Rooms
8.0
The room was clean, comfortable, and well-equipped with all the essentials. Though it was not the biggest, it was stylish and cozy enough for my short stay.
Service
10.0
The service was great. The staff were not only friendly but also attentive, addressing my needs promptly and ensuring I felt welcome throughout my stay.
Location
8.0
The hotel's location is convenient for those flying in or out of Hamburg Airport. While it's near the airport, it does take about 30 to 60 minutes to reach the city center, depending on traffic and public transport.
Dining
9.0
I enjoyed the on-site restaurant; the quality of the food was impressive, and the breakfast buffet offered a fantastic variety, which kept me going for the day.
Facilities
8.0
The hotel had excellent facilities, including a spa and a cozy bar. I didn't get to explore the spa fully but appreciated the option to unwind there.
Reginald
United Kingdom,
December
2024
7.2/10
I had a pleasant stay at the Best Western Premier Alsterkrug Hotel, especially appreciating the close proximity to the airport and the comfort of the beds. The breakfast was of high quality, although I was slightly disappointed with the breakfast selection at times. The staff went out of their way to provide really good service, making my experience even better. However, I did face some noise issues during my sleep due to cleaning staff starting early in the morning. Overall, it was a great hotel for an overnight stay! 😊
Rooms
8.0
The room was well-equipped and spacious, though not the largest. The bathroom was clean and had a good size.
Service
9.0
The staff were friendly and attentive, handling requests efficiently and ensuring a great stay.
Location
7.0
Its location is perfect for being near the airport, but getting to the city center requires quite a bit of travel time.
Dining
8.0
The breakfast was good, with variety, but a bit more options would have been appreciated, especially for the price.
Facilities
8.0
The hotel had well-maintained facilities, including a nice bar and restaurant, although I didn't try the spa.
Emily
United Kingdom,
October
2024
7.2/10
I had a pretty good stay overall, with clean and comfortable rooms, and the staff were exceptionally friendly and attentive. However, the restaurant experience was a letdown, especially in the evenings, which dampened my dining enjoyment. Additionally, the location had its drawbacks, primarily the distance from the city center, making it less convenient for sightseeing.
Rooms
8.0
My room was spacious, clean, and stylish, which made it a comfortable retreat. The beds were particularly inviting, ensuring I had restful nights.
Service
7.0
The staff were really helpful and went out of their way to make my stay enjoyable. But, there were some inconsistencies, especially with the restaurant staff during dinner service, which felt less welcoming.
Location
6.0
While the hotel is conveniently located near the airport, getting to the city center took quite a bit of time, which was a bit of a hassle for me during my stay.
Dining
6.0
The breakfast was impressive and offered a great variety, but I found the evening dining experience lacking in both charm and quality. The dinner service didn't match the hotel’s otherwise friendly vibe.
Facilities
8.0
The hotel facilities were well-maintained, including the cozy bar area and the spa, which I enjoyed using throughout my stay. The sauna was a nice addition, though it could have had better sound isolation.
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Best Western Premier Alsterkrug Hotel20.04
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21.04.2025
